Customer Experience Soft Skills
About this training
The training workshop, which encourages creative thinking as well as design methods and tools.
OTEAcademy makes use of Love2Learn methodology for personal and group development trainings. A different approach to professional training, a blend of reasoning and emotions. Love2Learn methodology combines traditional and alternative innovative training techniques, which make Love2Learn experience unique!
Aim of the workshop is for participants to get familiar with the basic steps of design thinking methodology and experiment with some of its most important tools, attempting to design solutions to a challenge they’ve been assigned. The range of application and significance of design thinking will be thoroughly discussed within the new way of operating, while working with examples.
Learning Objectives
- What is design thinking?
- Why is it important?
- How can we implement the basic steps of design thinking methodology?
- Design thinking methodology’s steps and tools
- Real case studies
- Group activities
